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With the quick progression here, you'll definitely be kept on your toes.

About Us

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Home > About Us

We’re the UK’s leading family friendly retailer of value gifts, arts, crafts, toys, books and stationery. With 534 stores nationwide together with a brilliant online store, we’re here to offer our customers a unique and enjoyable shopping experience, built on our core principles of value, variety and quality.  

Our business

Our business model is all about high physical availability in high footfall areas. We focus on giving our customers what they want in today’s environment - a high volume and wide variety of great value products across multiple categories, supported by robust multichannel sales that meet and exceed expectations. 

Our stores

You’ll find our stores in a huge and diverse range of locations; on high streets, in shopping centres, on retail parks, and as concessions (usually in garden centres).

On 10th May 2019, we reached a significant milestone in our growth journey when we opened our 500th store in the popular historic town of Winchester. We previously had a store there around 10 years earlier, and our return not only demonstrates that our business is a success, but also shows that we’re serious about bucking the trend and breathing new life into high streets across the UK.

Multichannel convenience

We’re one of the few value retailers with a full featured online store that helps our customers to shop how they want, when they want, 7 days a week.

Our website offers many exclusive products that are not available on the high street. And our popular click & collect service, which is used for more than one third of all online orders, means shopping with us is more convenient than ever.

Our working environment

It all means that we’ve built the kind of working environment that’s the perfect place for people who love our products to build a career. It’s somewhere you can put your proud and passionate, inclusive and accessible, confident and honest, fun and creative, and nimble and driven approach to work.

And if you can roll up your sleeves, get on with any job, and meet any challenge, it’s also somewhere you can thrive.

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  • Viki_People_Story.jpg

    I’m glad I went for the role - I’m loving every minute of it!

    Viki - Operational Trainer

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  • Nathan_People_Story.jpg

    Progression is definitely something that’s achievable here at The Works.

    Nathan - Store Manager & Area Training Manager

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  • Jacob_People_Story.jpg

    It helps a lot to work with people you really get on with.

    Jacob - Assistant Manager

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  • Grace_People_Story.jpg

    There’s lots of on-the-job training and you learn as you go along.

    Grace - Junior Buyer

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  • Dawn_People_Story.jpg

    There’s loads of freedom to use your own creative abilities.

    Dawn - Store Manager

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  • The_Works_Friday_0017_480x480.jpg

    Everyone in the store really made me feel at home.

    Dani - Supervisor

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  • Charli_People_Story.jpg

    It’s fast paced and all about thinking on your feet.

    Charli - Store Manager

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  • Female_colleague_smiling_with_arms_folded.jpg

    Everyone’s really approachable and the environment is very much open.

    Katie - Portfolio Manager

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    I enjoy coming to work, and it’s rare to find that.

    Jevon - Customer Services

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    "Everyone’s just as passionate about our products as I am."

    Chiu - Quality Assurance Manager

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  • Emily_-_Buying_Assistant.jpg

    What I love most are the people I work with. We just get on so well, we’re just like one big family!

    Emily - Buying Assistant

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  • Dylan_-_Sales_Assistant.jpg

    You do much more than just stand at the till… there’s merchandise, deliveries and opportunities to be really creative.

    Dylan - Sales Assistant

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  • Kayleigh_-_Assistant_Manager.jpg

    When it comes to our products, we all get just as excited about them as our customers do.

    Kayleigh - Assistant Manager

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  • Sam_-_Recruitment__Internal_Comms_Coordinator_.jpg

    Some people say it’s like a second family, but it genuinely is and we all help each other out wherever we can.

    Sam - Recruitment & Internal Comms Coordinator

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  • Kiran_-_Senior_Finance_Business_Partner.jpg

    When I first started at The Works, I realised straight away that everyone here just wants the best for you.

    Kiran - Senior Finance Business Partner

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  • Store_Manager_smiling_with_folded_arms.jpg

    I’ve never worked anywhere like The Works before. It’s fast paced and no two days are ever the same!

    Sharon - Store Manager & Area Training Manager

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