Retail Training Partner – North

Head Office/Support Centre

Retail Training Partner– North (Midlands, North of England, Scotland, IOM and Ireland) 


The Works is a unique place to… well… work. We are a proactive and hardworking bunch. We’ve built an environment that’s busy, fast-moving and full of energy. Our atmosphere is welcoming, friendly and inclusive. If you are the kind of person who is as Crafty, Caring and Can-do as we are, then this is the kind of culture for you. 


Due to growth and investment in our L&D strategy, we are expanding the team to be more offer more support to our colleagues and are looking for an experienced L&D professional to join our proactive and successful People Team.  

Reporting to the L&D Partner, and working closely with the Regional People Partner you will be working with our Northern Division, which has around 270 retail stores from which includes the Midlands, North Wales, North of England, Scotland and Ireland. 


The bit 'About You' 


  • You are passionate about learning and development and achieving the highest standards of internal development within the business.  
  • This role requires experience of working in a training role. You will be delivering training, interacting with stakeholders on a regular basis, and taking ownership of our learning and development offering for your region.  
  • Ideally you will have experience of designing, delivering and measuring training initiatives on a broad range of topics within a relevant industry. 


The bit 'About the Role'

As a Retail Training Partner, you will inspire our retail colleagues through the design, delivery and monitoring of our training, focused on customer service, operational standards, induction and various KPIs. This role will be responsible for improving the technical and leadership capability of our retail colleagues and providing opportunities to grow and develop with The Works. 


As Retail Training Partner you will be responsible for the following: 

Determining training needs, creating and overseeing training programmes 

Working with Retail leaders and managers to establish and address learning needs, you will be able to identify the relevant training solutions and work in partnership with retailers to design and deliver the required learning.  Presenting in-person and online training sessions, designing relevant materials, and creating resources, to a high standard. 


Creating and evaluating training materials for our Can-Do Academy  

Reviewing existing training materials and creating exciting and engaging course materials that include Zoom sessions, printed manuals, group sessions, training videos and more.  


Developing Talent, Planning and scheduling training 

Working collaboratively with the People Partner, developing succession plans and making the most of talent development opportunities. Mapping out training plans, building a training calendar, planning dates and venues. and managing course enrolment using the LMS platform. 


Innovation and continuous learning 

Ensuring you stay at the forefront of innovation and changes in adult learning and training techniques and recommend any changes and updates needed. Understand the stores’ needs and liaise with key stakeholders to remain up to date on strategic priorities and training requirements. 


Planning and deploying engagement strategies for Inspiring Onboarding 

The Retail Training Partner is expected to drive engagement in the training programmes, maximising participation and delivering an amazing onboarding and learning experience. You will also ensure all ongoing training supports the store needs, working with the retail team across the division to ensure all communications reach the teams and maximising attendance to scheduled training. 


How will you do it? 

  • You will role model our Values and Behaviours and be an energetic ambassador for the People team 

  • You will lead by example, be people centric, provide excellent service and have a pragmatic “Can Do” approach to your work 

  • You will work closely with your dedicated Area Training Managers (ATMs), ensuring they support a people development and coaching culture and that all new managers are supported within this framework. 

  • You will need a full UK Driving license and a flexible approach to work, as the role will require regular travel across your geographical area and nights away from home. 

What we will give to you…!

  • Flexibility in working hours (& a level of home working)
  • Company Car / Car Allowance
  • 25% discount off our products in store
  • 33 days holiday (inclusive of Bank Holidays)
  • Holiday Purchase Scheme to increase your annual leave entitlement.
  • Company contributory pension contribution.
  • Cycle to Work Scheme.
  • Employee Assistance Programme.
  • Life Assurance.
  • Healthcare Cash Plan.
  • Free Car Parking.
  • Charity Giving - Pennies from Heaven and Give as you Earn.

Finally, the bit "About The Works"

We are people who do!

Here at The Works, we are building a working environment that’s fun, friendly, and supportive - all at the same time. It’s somewhere that’s designed for people who love getting busy, whether that’s helping customers, meeting new challenges, or building a rewarding career.

It’s a place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work…People who do!

Apply now
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    I’ve never worked anywhere like The Works before. It’s fast paced and no two days are ever the same!

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