People Services Assistant

Head Office/Support Centre

About our culture

The Works is such a welcoming place to… well… work!

Our atmosphere is supportive, friendly and inclusive. A second home-from-home where you can be your best and authentic you.

We’ve built an environment that’s busy, always moving, and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners!

We’re a proactive and hardworking bunch who are dedicated to inspiring and empowering our customers to read, learn, create and play.

It’s the perfect place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work… we’re people who ‘do’!

If you’re the kind of person who is as ’crafty’, ‘caring’ and ‘can-do’ as we are, then this is the kind of culture for you.

What we will give to you!

  • 25% off colleague discount in-store and online (Often increased to 50% off for seasonal offers!)
  • 33 days holiday (Inclusive of Bank Holidays)
  • Holiday Purchase scheme to increase your annual leave entitlement by 5 extra days per year
  • Access to our MyWorks reward platform which has thousands of exclusive online discounts across hundreds of well-known retailers, utilities, holidays and much more!
  • Hybrid working – This varies by department, but typically we’re working to 1 or 2 days per week in the office
  • Save As You Earn (SAYE) scheme. Become a shareholder and buy your own piece of The Works by buying shares at an exclusive discounted rate direct-from-salary
  • Company pension contribution
  • Can-Do Academy – Instant access to training and development programmes when it suits you
  • Cycle to Work scheme
  • Employee Health, Wellbeing and Financial support through the Retail Trust and our Employee Assistance Programme (EAP) – Because you matter!
  • Life Assurance
  • Healthcare Cash Plan
  • Free Car Parking when on-site at our Support Centre
  • Optional Charity Giving schemes – Pennies from Heaven and Give as you Earn

About the Role

Reporting into the People Services Team Leader, you will play an essential role within the People Team.  You will be an experienced administrator, ideally with some HR knowledge, but essentially a desire to learn and develop your HR capability.

You are a good communicator that can easily build rapport with internal and external stakeholders and provide an excellent service to our colleagues.  You are driven by a passion for colleague experience and able to meet routine deadlines.

You will be keen to learn and be able to absorb items of HR legislation relative to the role – under the guidance of your more experienced colleagues.


Key Responsibilities

  • Issuing offer letters and contracts to new colleagues and answering any queries that may arise, escalating to a People Services Advisor where required
  • Playing a part in setting up new colleagues on our systems, including employee self service
  • Maintaining processes to ensure new colleagues have an excellent onboarding and that they’re set up for success, including issuing welcome communications, ID badges and uniform as required
  • Maintenance of an accurate organisation structure within our relevant systems by executing the set up and deletion of roles, stores and functions with a level of attention to detail
  • Processing changes to personal and contractual details, included relevant updates to systems and communications to colleagues
  • Supporting colleagues during important life moments such as maternity or paternity leave by providing timely and accurate query responses and communications
  • Monitoring the right to work of new and existing colleagues to ensure compliance with relevant legislation, escalating as required
  • Responding to day to day queries raised by our colleagues in multiple forms in an efficient manner
  • Ownership of our Length of Service Awards
  • Play an active part in the offboarding process, ensuring the colleague experience is equivalent to the onboarding experience
  • Any other task commensurate with the role


About you

  • PASSIONATE – In everything you do – you want to learn, you want to grow and you want to develop the service we offer
  • STRONG COMMUNICATOR – You enjoy building and developing relationships with people, keeping everyone up to date
  • HIGHLY ORGANISED – You can prioritise your workload, meet expectations and keep your promises
  • PROACTIVE – You always look for the next thing to pick up and are willing to help out where you might be needed
  • ENGAGING – You are active in meetings, asking questions and ensuring constructive discussions when required
  • TEAM PLAYER – A collaborative member of the team who works well with and supports their colleagues
  • ATTENTION TO DETAIL – Having a thorough and accurate approach, producing high quality work
  • CUSTOMER FOCUS – You put the customer at the heart of everything you do

The sought-after experience we’re seeking

  • Basic HR knowledge/understanding
  • Administration experience
  • iTrent experience desirable
  • Supporting a busy function
  • Intermediate level of word and excel
  • Experience within a large retailer desirable but not essential


Finally, the bit about The Works

We are working towards our ambition of becoming one of the most loved retailers in the UK and the go-to place for reading, learning, creativity and play.

We believe in the importance of fun and fulfilment and taking time out to do the things you love.
With 525 stores nationwide and a strong multi-channel proposition, our mission is to offer a unique and enjoyable shopping experience, built on core principles of value, variety and quality.

We’re super proud to be certified as two star ‘Outstanding to work for’ via Best Companies for three years running and a Sunday Times 2020 Top 25 Best Big Companies to work for.

Apply now
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