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People Services Advisor

Head Office/Support Centre

HR Advisor

A full-time, permanent position with hybrid working

As a HR advisor you will passionate about supporting our colleagues and offering an amazing service experience

This advisory role is responsible for some of the key day-to-day duties within the People Services team, which ultimately ensures that around 4000 colleagues receive a best in class, end-to-end colleague lifecycle journey with us: from joining, to life’s big moments, to leaving us… whenever they need our support. 

You will be a first point of contact to support our colleagues in general HR questions they may not have experience with, to guide, support and steer them to resolution

With previous HR experience and a foundation level of knowledge in ER, you will be able to assist and support colleagues through their employment lifecycle. Being a good communicator is key as you build rapport with internal and external stakeholders and become a trusted and empathetic HR support.


There is always something to learn within HR, so the ability and desire to learn and absorb items of HR legislation relative to the role, and then explain that in an easy to understand to way is


What’s in it for you?  

  • Hybrid working (1 day in the office per week)
  • 25% discount off our products in store!
  • 33 days holiday (inclusive of Bank Holidays)
  • Holiday Purchase Scheme to increase your annual leave entitlement
  • Company pension contribution
  • Cycle to Work Scheme
  • Employee Assistance Programme – because you matter!
  • Life Assurance
  • Healthcare Cash Plan
  • Free Car Parking when on-site
  • Option Charity Giving – ‘Pennies from Heaven’ and ‘Give as you Earn’

Responsibilities include

  • First point of contact for general HR queries
  • Supporting the early stages of the absence management (long and short term) process in support of the ER Team
  • Supporting colleagues with queries in relation to Family Leave
  • Advising new colleagues and hiring managers in relation to right to work checks
  • Reviewing and logging ‘Records of Informal Discussions’ to advise line managers of next steps - escalating to the ER Team as required
  • Advising and guiding managers through the probation process
  • Management of the AWOL process
  • Triage ER case work, providing initial advice to colleagues and then escalating to the ER Team as required
  • Responsible for responding to ‘Data Subject Access Request’s’
  • Advising on and process of Flexible Working requests
  • Following up on customer complaints and escalating to the ER Team as required
  • Supporting the People Services Team Leader on projects to deliver as a team for personal growth


Experience required

  • A foundation level of knowledge and understanding around employment legislation in the relevant areas
  • Experience of providing advice across multiple facets of HR, particularly ER
  • Experience of supporting a busy shared People Services function
  • Intermediate level of word and excel
  • Strong communicator with the ability to explain things in an easy to understand way
  • Ability to drive to our Support Centre at least once per week

About us

Consistently recognised as a Sunday Times ‘Best Big Companies’ to work for, we’re the UK’s leading family-friendly retailer of value gifts, arts, crafts, toys, books and stationery  

Our purpose is to inspire reading, learning, creativity and play - making lives more fulfilled. Underpinning this, we believe in the importance of fun and fulfilment for our colleagues in the workplace too, which is key to our cultural success

We’re a proactive and hardworking bunch. We’ve built an environment that’s busy, fast-pace and full of energy. Our atmosphere is welcoming, friendly and inclusive. If you’re the kind of person who’s as Crafty, Caring and Can-do as we are, then this is the kind of place for you

A common response theme from our people when asked “Why do you love working at The Works?” is: ‘It's like having a second family at work and you can't find our culture anywhere else’ – pretty nice, right?

#LI-Hybrid

Apply now
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