Retail Store Manager


Retail Store Manager

Salary range: Competitive based on Experience. 
Type of store location: High Street 

Become a Retail StoreManager at The Works

As a Retail Store Manager, you'll be the captain of the shop floor, leadingyour team with energy and enthusiasm. Commercial success will be your mission,but you'll do it with a twist of creativity and a sprinkle of magic. You'llcreate unforgettable moments for our customers, leaving them with smiles ontheir faces and products to go home with and craft memories they’ll cherish!

Recruiting and nurturingyour very own team of Avengers, you'll support your team by helping them to grow and achieve their fullpotential. But don't forget to have fun along the way – it’s in our DNA! Webelieve that a high performing team is a happy team.

Now, let's be real. Retail can bechallenging at times. But fear not, for you'll be armed with a passion for ourproducts and a dedication to our Crafty, Caring, and Can-do culture. Hittingtargets, solving problems, and reaching your potential should give you anexhilarating sense of accomplishment.

Our Culture 

The Works is an awesome place to…well, work! Our atmosphere is supportive, friendly and inclusive. A secondhome-from-home where you can be your best and authenticyou. 

Our environment is busy,always moving and full of energy. Yet we still make space to share must-watchTV recommendations and our favourite page-turners. Because even superheroesneed some downtime to fuel their imaginations! 

Your Mission

  • Delight andinspire every customer by leading a team that offers an exceptional retailexperience. With brilliant product knowledge and a touch of magic, you'll wowour customers with additional products and services, like our fantastic loyaltyscheme.

  • Create a storeexperience that's fun, friendly, accessible, and inclusive. You'll recruit teammembers who are full of potential, embodying our values and behaviours, to build a dream-team of retailsuperheroes.

  • Collaborationis key! Join forces with fellow Retail Store Managers, Area and Regional teams, to share best practices and encourage continuous growth across the teams - we win together.

  • Drive retailcommerciality like a boss! Striving for fantastic sales and high performance across all KPI’s.

  • It's not allabout numbers. Your store will shine with excellent standards and impeccablemerchandising. From cleanliness to pricing, you'll make sure everything is picture-perfect.

  • As a RetailStore Manager, you’ll be on the front lines, shoulder-to-shoulder with yourteam, creating an environment that’s always ready to welcome customers withopen arms.

  • A master ofpromotional change: You'll be the magician behind transforming our space toalign with the Matrix (no, not the movie!), and the hottest seasonal trends.

  • You'll be amerchandising master, effortlessly placing products in both planogrammed andnon-planogrammed spaces. You’ll soon be looking at a high SKU count like yourbest game of Tetris!

Being a great leader

As a great leader with wonderfulpeople skills, you'll create an inclusive team where everyone feels that they can belong. 

  • You'll inspire,motivate, and drive your team to reach their potential. You'll have them pumped with excitement and ready to conquer the world, delivering amazing customer service as the go-to people on the high-street for inspiration on reading, learning, creativity, or play.

  • But let's notforget about the most important part… your team's well-being and aspirations.You'll be their biggest supporter, cheering them on. You'll have amazingeveryday conversations with your team, discussing everything from theirperformance to their wildest career aspirations.

Your own personal careerdevelopment

The best bit about this? You get tochoose your own adventure. Whether you want to progress within Retail, explore our Support Centre, or conquer the Distribution, we'll find the perfect path foryou and help you get there. It's like having a menu of career options!

  • Level up withinRetail, climbing the ladder to become a retail superstar taking on biggerstores, or by managing a collection of stores as an Area Manager and beyond. You'll be thehero who inspires and leads other stores to greatness.

  • In the SupportCentre, you'd be part of a specialist team that works behind the scenes to keepthe retail magic alive, becoming an expert in a particular field and makingsure the stores are supported every day like clockwork.

  • And in ourDistribution Centre, you'd be the master of logistics, ensuring that ourproducts reach customers with lightning speed.

We’re big enough that you’dnever need to leave! You can continue learning and developing until your heart'scontent – With that said... why would you work anywhere else?!

Our PERKS really are ‘The Works’ 

  • 25% Colleague Discount! -Plus, exclusive Double Discountdays. 

  • MyWorks -Access exclusive online discounts on hundreds of retailers,holidays, utilities deals, tech and more! 

  • Can-Do Academy -Grow and develop your career with instant access to training anddevelopment that interests you. 

  • Wagestream -Claim early access to 50% of your wages as you earn them.

  • Share Scheme -Unleash your inner Monopoly mogul and own a piece of The Works! 

  • 24/7 support for you and your family -Through our Employee AssistanceProgramme and Retail Trust partnerships. 

  • Long Service Awards -Did we mention cash rewards, gifts,or holiday rewards? 

  • + Loads more! -Buy extra Holiday, Pension, Life Assurance, and optional Charity Giving. 

Our Purpose

To inspire reading. learning, creativity and play - making lives morefulfilled

Our Values

We are Crafty | We are Caring | We are Can-do

Apply now
  • Viki_People_Story.jpg

    I’m glad I went for the role - I’m loving every minute of it!

    Viki - Operational Trainer

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  • Nathan_People_Story.jpg

    Progression is definitely something that’s achievable here at The Works.

    Nathan - Store Manager & Area Training Manager

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  • Jacob_People_Story.jpg

    It helps a lot to work with people you really get on with.

    Jacob - Assistant Manager

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  • Grace_People_Story.jpg

    There’s lots of on-the-job training and you learn as you go along.

    Grace - Junior Buyer

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  • Dawn_People_Story.jpg

    There’s loads of freedom to use your own creative abilities.

    Dawn - Store Manager

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  • The_Works_Friday_0017_480x480.jpg

    Everyone in the store really made me feel at home.

    Dani - Supervisor

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  • Charli_People_Story.jpg

    It’s fast paced and all about thinking on your feet.

    Charli - Store Manager

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  • Female_colleague_smiling_with_arms_folded.jpg

    Everyone’s really approachable and the environment is very much open.

    Katie - Portfolio Manager

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  • Jevon.jpg

    I enjoy coming to work, and it’s rare to find that.

    Jevon - Customer Services

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  • Chiu.jpg

    "Everyone’s just as passionate about our products as I am."

    Chiu - Quality Assurance Manager

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  • Emily_-_Buying_Assistant.jpg

    What I love most are the people I work with. We just get on so well, we’re just like one big family!

    Emily - Buying Assistant

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  • Dylan_-_Sales_Assistant.jpg

    You do much more than just stand at the till… there’s merchandise, deliveries and opportunities to be really creative.

    Dylan - Sales Assistant

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  • Kayleigh_-_Assistant_Manager.jpg

    When it comes to our products, we all get just as excited about them as our customers do.

    Kayleigh - Assistant Manager

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  • Sam_-_Recruitment__Internal_Comms_Coordinator_.jpg

    Some people say it’s like a second family, but it genuinely is and we all help each other out wherever we can.

    Sam - Recruitment & Internal Comms Coordinator

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  • Kiran_-_Senior_Finance_Business_Partner.jpg

    When I first started at The Works, I realised straight away that everyone here just wants the best for you.

    Kiran - Senior Finance Business Partner

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  • Store_Manager_smiling_with_folded_arms.jpg

    I’ve never worked anywhere like The Works before. It’s fast paced and no two days are ever the same!

    Sharon - Store Manager & Area Training Manager

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