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Quality Assurance Technician

Buying & Merchandising

Quality Assurance Technician

Location: Coleshill

The Works is a unique place to… well… work. We are a proactive and hardworking bunch. We’ve built an environment that’s busy, fast-moving and full of energy. Our atmosphere is welcoming, friendly and inclusive. If you are the kind of person who is as crafty, caring and can-do as we are, then this is the kind of culture for you.

The bit "About the Role"

  • Investigating root causes of complaints, making corrective action plans.
  • Evaluating products for safety & legal compliance, developing products to tight deadlines.
  • Working with test laboratories to arrange testing & auditing, keeping up-to-date schedules and tracking progress.
  • Gathering supplier data, communicating with suppliers domestic and international.
  • Hands on quality control investigations (recording findings, writing summary conclusions).
  • Assisting the Quality Assurance Manager in resolving technical issues.
  • Being proactive, a team player but also being self-sufficient/self-sustaining are prized qualities.

The bit "About You"

  • Good evaluation & investigation skills, understanding of manufacturing and product safety.
  • Have a Scientific approach to work with an understanding of standards an advantage.
  • Clear report writing, articulate, able to present findings briefly but clearly.
  • Some project management skills an advantage.
  • Experience in data gathering, detailed recording, meticulous attention to detail is a strong asset.
  • People skills: approachable, engaging with other colleagues, suppliers, external associates.

What we will give to you…!

  • Excellent hands on training.
  • 25% discount off our products in store!
  • 33 days holiday (inclusive of Bank Holidays).
  • Holiday Purchase Scheme to increase your annual leave entitlement.
  • Company pension contribution.
  • Cycle to Work Scheme.
  • Employee Assistance Programme.
  • Life Assurance.
  • Healthcare Cash Plan.
  • Free Car Parking.
  • Charity Giving - Pennies from Heaven and Give as you Earn.

Finally, the bit "About The Works"

We are people who do!

Here at The Works, we are building a working environment that’s fun, friendly, and supportive - all at the same time. It’s somewhere that’s designed for people who love getting busy, whether that’s helping customers, meeting new challenges, or building a rewarding career.

It’s a place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work…People who do!

We are the UK’s leading family friendly retailer of value gifts, arts, crafts, toys, books and stationery. With over  500 stores nationwide together with a brilliant online store, we’re here to offer our customers a unique and enjoyable shopping experience, built on our core principles of value, variety and quality. You will find our stores in a huge and diverse range of locations; on high streets, in shopping centres, on retail parks, and as concessions (usually in garden centres). We are also one of the few value retailers with a full featured online store that helps our customers to shop how they want, when they want, 7 days a week.

Oh....and we are super proud  to be a Sunday Times 2020 Top 25 “Best Big Companies” to work for. 

It all means that we have built the kind of working environment that is the perfect place for people who love our products to build a career. It is somewhere you can put your proud and passionate, inclusive and accessible, confident and honest, fun and creative, and nimble and driven approach to work.

And if you can roll up your sleeves, get on with any job, and meet any challenge, it’s also somewhere you can thrive.

Apply now
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