Payroll & People Services Manager

HR & Payroll Services

Payroll & People Services Manager

The Works is a unique place to… well… work. We are a proactive and hardworking bunch. We’ve built an environment that’s busy, fast-moving and full of energy. Our atmosphere is welcoming, friendly and inclusive. If you are the kind of person who is as crafty, caring and can-do as we are, then this is the kind of culture for you.

The people function within The Works is going through an exciting transition phase and we have an amazing opportunity for a Payroll & People Services Manager reporting into the People Director.  We have an ambitious people agenda to implement in order to support our business and we are looking for a talented leader to join in and contribute to our evolving team and business.

The important bit about “The Role”…

Our people are at the heart of our amazing company and our vision is to drive excellent customer service across all Payroll & People processes & services, through flawless execution of People transactional processes & brilliant customer interactions.  As our business continues to grow, we have a lot of exciting changes to make across the entire People spectrum, ensuring the foundations for growth are in place, and this role is pivotal in ensuring our success. 

Working closely with the People Director, you will ensure that we have the necessary mechanisms in place to deliver a timely and accurate transactional Payroll/People service across the company. Managing the People Services team (x8), you will create an environment where the team is set up for success and each interaction is approached with the objective of delivering world-class customer service. Please note that this is a highly transactional, customer focussed, process/procedure and system focussed role.   

In order to be successful you will:

  • Be accountable for all (high volume) employee lifecycle transactional Payroll & People Services for 4000+ colleagues (530+ stores, Store Support Centre and Warehouse) – and growing!
  • Payroll Management / Audit / Compliance
  • Enhance, document and embed existing processes & procedures to ensure that the services provided are compliant, user friendly and robust enough to support future growth plans
  • Develop effective use of all HR systems/technology – Midland HR iTrent is our current system
  • Review your teams activities and ways of working with a lens of continuous improvement and innovation
  • Be the primary contact within the centre for the People Partnering team or cross functional stakeholders requiring central Payroll/People support
  • Own all Payroll/People process management to ensure best practice and legally compliant approaches that are consistently applied and understood
  • Identify and drive forward projects that improve the overall efficiency and effectiveness of the operational service e.g. opportunities for process automation and introduction of new or upgraded technologies
  • Establish and implement routines for regular tracking, monitoring and reporting of workloads and quality of outputs to continuously improve Payroll/People Service elements and performance
  • Ensure delivery of effective management information through the provision and analysis of core data and trends that inform key management decision around business performance and appropriate interventions

The super important bit “About You”…

You should be excited by retail and the fast-paced ever-changing challenges it brings!  You should have experience of iTrent and of managing a Payroll/ central/shared services structure, bursting with ideas and a passion for continuous improvement. You will have strong organisational skills with high attention to detail, procedurally driven with strong project management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the company. You must also be comfortable dealing with high volume, highly sensitive and confidential matters. With a commercial focus and the ability to influence, you will be an exceptional people leader and a champion of driving new methods and practices within a fast-paced, evolving workplace.

Finally…a bit “About The Works”…

We are people who do!

Here at The Works, we are building a working environment that’s fun, friendly, and supportive - all at the same time. It’s somewhere that’s designed for people who love getting busy, whether that’s helping customers, meeting new challenges, or building a rewarding career.

It’s a place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work…People who do!

We are the UK’s leading family friendly retailer of value gifts, arts, crafts, toys, books and stationery. With over  500 stores nationwide together with a brilliant online store, we’re here to offer our customers a unique and enjoyable shopping experience, built on our core principles of value, variety and quality. You will find our stores in a huge and diverse range of locations; on high streets, in shopping centres, on retail parks, and as concessions (usually in garden centres). We are also one of the few value retailers with a full featured online store that helps our customers to shop how they want, when they want, 7 days a week.

It all means that we have built the kind of working environment that is the perfect place for people who love our products to build a career. It is somewhere you can put your proud and passionate, inclusive and accessible, confident and honest, fun and creative, and nimble and driven approach to work.

And if you can roll up your sleeves, get on with any job, and meet any challenge, it’s also somewhere you can thrive.

Apply now
  • Viki_People_Story.jpg

    I’m glad I went for the role - I’m loving every minute of it!

    Viki - Operational Trainer

    View more people stories
  • Nathan_People_Story.jpg

    Progression is definitely something that’s achievable here at The Works.

    Nathan - Store Manager & Area Training Manager

    View more people stories
  • Jacob_People_Story.jpg

    It helps a lot to work with people you really get on with.

    Jacob - Assistant Manager

    View more people stories
  • Grace_People_Story.jpg

    There’s lots of on-the-job training and you learn as you go along.

    Grace - Junior Buyer

    View more people stories
  • Dawn_People_Story.jpg

    There’s loads of freedom to use your own creative abilities.

    Dawn - Store Manager

    View more people stories
  • The_Works_Friday_0017_480x480.jpg

    Everyone in the store really made me feel at home.

    Dani - Supervisor

    View more people stories
  • Charli_People_Story.jpg

    It’s fast paced and all about thinking on your feet.

    Charli - Store Manager

    View more people stories
  • Female_colleague_smiling_with_arms_folded.jpg

    Everyone’s really approachable and the environment is very much open.

    Katie - Portfolio Manager

    View more people stories
  • Jevon.jpg

    I enjoy coming to work, and it’s rare to find that.

    Jevon - Customer Services

    View more people stories
  • Chiu.jpg

    "Everyone’s just as passionate about our products as I am."

    Chiu - Quality Assurance Manager

    View more people stories
  • Emily_-_Buying_Assistant.jpg

    What I love most are the people I work with. We just get on so well, we’re just like one big family!

    Emily - Buying Assistant

    View more people stories
  • Dylan_-_Sales_Assistant.jpg

    You do much more than just stand at the till… there’s merchandise, deliveries and opportunities to be really creative.

    Dylan - Sales Assistant

    View more people stories
  • Kayleigh_-_Assistant_Manager.jpg

    When it comes to our products, we all get just as excited about them as our customers do.

    Kayleigh - Assistant Manager

    View more people stories
  • Sam_-_Recruitment__Internal_Comms_Coordinator_.jpg

    Some people say it’s like a second family, but it genuinely is and we all help each other out wherever we can.

    Sam - Recruitment & Internal Comms Coordinator

    View more people stories
  • Kiran_-_Senior_Finance_Business_Partner.jpg

    When I first started at The Works, I realised straight away that everyone here just wants the best for you.

    Kiran - Senior Finance Business Partner

    View more people stories
  • Store_Manager_smiling_with_folded_arms.jpg

    I’ve never worked anywhere like The Works before. It’s fast paced and no two days are ever the same!

    Sharon - Store Manager & Area Training Manager

    View more people stories