Payroll Administrator

Head Office/Support Centre

Payroll Administrator


Hybrid < 1-2 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill.

Become a Payroll Administrator

Reporting into the Payroll Team Leader, you will play an essential role within the People Team. You will be an experienced administrator, ideally with some payroll knowledge but essentially a desire to learn and develop your payroll capability.

You are a good communicator that can easily build rapport with internal and external stakeholders and proved an excellent service to our colleagues. You are driven by and able to meet routine and cyclical deadlines.

You will be keen to learn and able to absorb items of payroll legislation relative to the role – under the guidance of your more experienced colleagues.

Our Culture 

The Works is an awesome place to… well, work! Our atmosphere is supportive, friendly, and inclusive. A second home-from-home where you can be your best and authentic you

Our environment is always moving and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners. Because even superheroes need some downtime to fuel their imaginations! 

Your Mission

This administration role is responsible for some of the key day to day duties within the payroll team which ultimately ensure that around 4000 colleagues are paid correctly, on time and in line with relevant legislation.  Below is a summary of the main duties for which training will be given as necessary:

  • Processing new starters and leavers in our Payroll and Time & Attendance systems
  • Producing manual pay calculation, where necessary, for changes to hours and pay.
  • Applying changes such as P45’s, tax codes and bank details.
  • Gathering and checking Time & Attendance data; applying appropriate shift allowances.
  • Inputting and tracking of all absences, including holiday entitlements and accruals.
  • Understanding of current legislation and able to calculate and produce schedules for SSP, SMP, SPP etc.
  • Tracking NMW/NLW.
  • Processing AOE’s, DEA’s and Priority Orders.
  • 3rd party payments, such as Cycle2Work, Childcare Vouchers and GAYE.
  • Pensions administration, deferring new joiners, auto-enrolling colleagues and correctly processing opt-outs.
  • Maintaining employee benefits databases, such as Health Assurance, Life Assurance, PMI and SAYE.
  • Owning end to end payroll inputting, through to checks and producing payroll reports for authorisation.
  • Handling references such as Tenancy/Mortgage and Jury Service.
  • Responding to payroll queries received via phone and email in a timely and supportive manner.
  • Building relationship with and assisting with queries from, all departments and functions.
  • Assisting the Payroll Team Leader with any other ongoing projects.
  • Continuously reviewing our processes and suggesting where improvements could be made.

Skills that will set you apart.

  • Exposure of end-to-end payroll & a good understanding of current legislation
  • Administration experience
  • Supporting a busy, high transaction function
  • High level numeracy and communication skills
  • Good knowledge of Microsoft Office, including outlook, teams, word and excel.

Behaviours that will set you apart.

  • PASSIONATE – In everything you do – you want to learn; you want to grow and you want to develop the service we offer.
  • STRONG COMMUNICATOR – You enjoy building and developing relationships with people, keeping everyone up to date.
  • HIGHLY ORGANISED – You can prioritise your workload, meet expectations and keep your promises.
  • PROACTIVE - You always look for the next thing to pick up and are willing to help. out where you might be needed.
  • ENGAGING – You are active in meetings, asking questions and ensuring constructive discussions when required.
  • TEAM PLAYER – A collaborative member of the team who works well with and supports their colleagues.
  • ATTENTION TO DETAIL – Having a thorough and accurate approach, producing high quality work.

Our PERKS really are ‘The Works’

  • 25% Colleague Discount! - Plus, exclusive Double Discount days!
  • MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
  • Holiday –33 days including bank holidays.
  • Holiday Purchase - Purchase an additional 5 days.
  • Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
  • Wagestream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
  • Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
  • 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
  • Healthcare Cash Plan – To support your everyday healthcare costs.
  • + Loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.


Our Purpose

To inspire reading. learning, creativity, and play - making lives more fulfilled.

Our Values

We are Crafty | We are Caring | We are Can-do.



Apply now
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