Maintenance Administrator

About our culture

The Works is such a welcoming place to… well… work!

Our atmosphere is supportive, friendly and inclusive. A second home-from-home where you can be your best and authentic you.

We’ve built an environment that’s busy, always moving, and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners!

We’re a proactive and hardworking bunch who are dedicated to inspiring and empowering our customers to read, learn, create and play.

It’s the perfect place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work… we’re people who ‘do’!

If you’re the kind of person who is as ’crafty’, ‘caring’ and ‘can-do’ as we are, then this is the kind of culture for you.

What we will give to you!

• 25% off colleague discount in-store and online (Often increased to 50% off for seasonal offers!)
• 33 days holiday (Inclusive of Bank Holidays)
• Holiday Purchase scheme to increase your annual leave entitlement by 5 extra days per year
• Access to our MyWorks reward platform which has thousands of exclusive online discounts across hundreds of well-known retailers, utilities, holidays and much more!
• Hybrid working – This varies by department, but typically we’re working to 1 or 2 days per week in the office
• Save As You Earn (SAYE) scheme. Become a shareholder and buy your own piece of The Works by buying shares at an exclusive discounted rate direct-from-salary
• Company pension contribution
• Can-Do Academy – Instant access to training and development programmes when it suits you
• Cycle to Work scheme
• Employee Health, Wellbeing and Financial support through the Retail Trust and our Employee Assistance Programme (EAP) – Because you matter!
• Life Assurance
• Healthcare Cash Plan
• Free Car Parking when on-site at our Support Centre
• Optional Charity Giving schemes – Pennies from Heaven and Give as you Earn
  
  

About the Role

This is an exciting opportunity for an experienced administrator to join our property team based at our custom-built Support Centre on Hams Hall Distribution Park, Coleshill.

Key Responsibilities

• Receive and action maintenance requests received from stores via Propman, telephone, and e-mail.
• Oversee and co-ordinate the carrying out of maintenance requests by obtaining quotes from contractors, placing orders, monitoring progress, and liaising with stores to ensure works have been carried out satisfactorily.
• Administration duties including production of purchase orders, checking and authorising invoices, general correspondence.
• Liaise with Property Manager regarding types of fixtures, fittings and quantities requested by stores, order fittings accordingly and ensure delivery.
• Organise routine waste collection services for all stores. Order ad-hoc waste facilities such as skips as and when required. Address collection of refuse and deal with complaints via Biffa Customer Services.
• Organise and manage all window cleaning for stores and deal with non-service complaints.
• Ensure cost efficiency by monitoring maintenance spend, providing weekly management reports and sourcing cost comparisons from various suppliers.
• Regularly review job status and work in progress reports, chase up contractors/suppliers accordingly and report to Senior Maintenance any ongoing issues.
• Monitor planned maintenance activities and work in tandem with Compliance Officer, arranging remedial maintenance works as required.
• Arrange all property related insurance works.
• Review processes and practices to ensure continuing improvement of services provided and delivery of core Business Strategies and Company Ethos.
• Ad hoc administrative support to Property team as required

The sought-after experience we’re seeking

• Minimum twelve months experience in a property/maintenance environment essential
• Understanding of retail environments desirable but not required
• General Business Administration skills
• Competent in the use of MS Office including Excel
• Basic knowledge of Fire Regulations 2005
• Competent in General Health & Safety Awareness
• Excellent organisational skills
• Accuracy and attention to detail required
• Patient and methodically with workflow
• Flexible, with the ability to multi-task
• Good interpersonal and communication skills
• Ability to work as part of the team and under own initiative
• Willingness to learn and use in-house computer packages

Finally, the bit about The Works

We are working towards our ambition of becoming one of the most loved retailers in the UK and the go-to place for reading, learning, creativity and play.

We believe in the importance of fun and fulfilment and taking time out to do the things you love.
With 525 stores nationwide and a strong multi-channel proposition, our mission is to offer a unique and enjoyable shopping experience, built on core principles of value, variety and quality.

We’re super proud to be certified as two star ‘Outstanding to work for’ via Best Companies for three years running and a Sunday Times 2020 Top 25 Best Big Companies to work for.