Head of Systems, Services and Operations

Head Office/Support Centre

Head of Systems Services and Operations

The Works is a unique place to… well… work. We are a proactive and hardworking bunch. We’ve built an environment that’s busy, fast-moving and full of energy. Our atmosphere is welcoming, friendly and inclusive. If you are the kind of person who is as crafty, caring and can-do as we are, then this is the kind of culture for you.

The bit "About the Role"

This newly created role is to shape and lead the IT Services, Infrastructure and Operations to meet the current and future business needs.  To ensure infrastructure, security and operational service activities are fit for purpose and cost-effective whilst managing good relationships with our suppliers and colleagues.  Also, to act as the IT Security & Compliance Officer.

Some of the key points of the role 

  • Defining, delivering and operating the IT Support Services for all our colleagues, stores, website, offices and DC covering all operational hours (24x7x365).
  • Establishing operational measures, controls and capacity planning to ensure the efficient operation and optimised cost of the operational environments.
  • Defining, delivering and operating a fit-for purpose and affordable IT Infrastructure including servers, storage, LAN, WAN, client devices including BYOD and general office software. 
  • Defining, delivering and operating a fit-for purpose and affordable IT Security environment, including firewalls, intrusion detection, anti-virus, 2FA access controls.
  • Establishing and maintaining PCI Compliance across all our trading platforms.
  • Responsible for establishing and implementing contingency plans and tested operational practices to cope with a range of major disruptions and disaster event situations.
  • Responsible for maintaining accurate asset information for hardware and software to drive asset management and renewal.
  • Responsible for the live technology operations and acting as the gatekeeper for the implementation of change onto the live environments, overseeing go/nogo decisions and deployment communications.
  • Maintain effective and open communications with Directors and senior managers across the company to support them in their computing and systems needs.
  • Responsible for the Health & Safety actions for themselves and those under their instruction to ensure people are working safely and within the H&S guidelines, policies and procedures.
  • Escalate Key decisions to your Line Manager/Executive Director/Sponsors as they arise
  • Deliver "lunch & Learn" presentations on key topics and techniques.

About You

To be successful within this role you will need to be able to demonstrate the following attributes;

  • Empowering leadership style, supportive with those learning and with sufficient controls to ensure progress is assured with the team and outsourced suppliers and partners.
  • Excellent team player, flexible, responsive, takes ownership and can work on the detail in a real time environment that requires out of hours work as necessary.
  • Have demonstrable experience in defining, delivering and running IT operational services in a multi-site organisation with in excess of 200 sites and 2000 employees
  • Experience in leading teams and suppliers to transform IT services to deliver excellent service and better value for money.
  • Experience is running supplier bid and selection processes on trading critical services.
  • Fully conversant with PCI and security standards such as ISO 27001
  • Demonstrable experience in applying ITIL principles in pragmatic and creative ways that deliver real results.
  • A good understanding of Microsoft technology environments in both on premise and cloud forms
  • Be familiar with defining, sourcing, deploying and supporting technologies in consumer centric businesses including retail technologies, data communications, telephony, web and mobile technologies.
  • Ability to prioritise a varied workload, understanding impact of services on the business.
  • Problem solving skills and resilience to issues and influences outside of his/her control

What we will give to you…!

  • 25% discount off our products in store!
  • 33 days holiday (inclusive of Bank Holidays).
  • Holiday Purchase Scheme to increase your annual leave entitlement.
  • Company pension contribution.
  • Cycle to Work Scheme.
  • Employee Assistance Programme.
  • Life Assurance.
  • Healthcare Cash Plan.
  • Free Car Parking.
  • Charity Giving - Pennies from Heaven and Give as you Earn.

Finally, the bit "About The Works"

We are people who do!

Here at The Works, we are building a working environment that’s fun, friendly, and supportive - all at the same time. It’s somewhere that’s designed for people who love getting busy, whether that’s helping customers, meeting new challenges, or building a rewarding career.

It’s a place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work…People who do!

We are the UK’s leading family friendly retailer of value gifts, arts, crafts, toys, books and stationery. With over  500 stores nationwide together with a brilliant online store, we’re here to offer our customers a unique and enjoyable shopping experience, built on our core principles of value, variety and quality. You will find our stores in a huge and diverse range of locations; on high streets, in shopping centres, on retail parks, and as concessions (usually in garden centres). We are also one of the few value retailers with a full featured online store that helps our customers to shop how they want, when they want, 7 days a week.

Oh....and we are super proud  to be a Sunday Times 2020 Top 25 “Best Big Companies” to work for. 

It all means that we have built the kind of working environment that is the perfect place for people who love our products to build a career. It is somewhere you can put your proud and passionate, inclusive and accessible, confident and honest, fun and creative, and nimble and driven approach to work.

And if you can roll up your sleeves, get on with any job, and meet any challenge, it’s also somewhere you can thrive.

Apply now
  • Viki_People_Story.jpg

    I’m glad I went for the role - I’m loving every minute of it!

    Viki - Operational Trainer

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    Progression is definitely something that’s achievable here at The Works.

    Nathan - Store Manager & Area Training Manager

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  • Jacob_People_Story.jpg

    It helps a lot to work with people you really get on with.

    Jacob - Assistant Manager

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  • Grace_People_Story.jpg

    There’s lots of on-the-job training and you learn as you go along.

    Grace - Junior Buyer

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    There’s loads of freedom to use your own creative abilities.

    Dawn - Store Manager

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    Everyone in the store really made me feel at home.

    Dani - Supervisor

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    It’s fast paced and all about thinking on your feet.

    Charli - Store Manager

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    Everyone’s really approachable and the environment is very much open.

    Katie - Portfolio Manager

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    I enjoy coming to work, and it’s rare to find that.

    Jevon - Customer Services

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    "Everyone’s just as passionate about our products as I am."

    Chiu - Quality Assurance Manager

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    What I love most are the people I work with. We just get on so well, we’re just like one big family!

    Emily - Buying Assistant

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    You do much more than just stand at the till… there’s merchandise, deliveries and opportunities to be really creative.

    Dylan - Sales Assistant

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    When it comes to our products, we all get just as excited about them as our customers do.

    Kayleigh - Assistant Manager

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    Some people say it’s like a second family, but it genuinely is and we all help each other out wherever we can.

    Sam - Recruitment & Internal Comms Coordinator

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    When I first started at The Works, I realised straight away that everyone here just wants the best for you.

    Kiran - Senior Finance Business Partner

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    I’ve never worked anywhere like The Works before. It’s fast paced and no two days are ever the same!

    Sharon - Store Manager & Area Training Manager

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