Digital Merchandising Manager

Head Office/Support Centre

Digital Merchandising Manager

Hybrid/Remote (Approx 2 days per week at our Support Centre)

About our culture
The Works is such a welcoming place to… well… work! Our atmosphere is supportive, friendly and inclusive. A second home-from-home where you can be your best and authentic you.

We’ve built an environment that’s busy, always moving, and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners!

It’s the perfect place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work. If you’re the kind of person who is as ’crafty’, ‘caring’ and ‘can-do’ as we are, then this is the kind of culture for you.

About the role


You will be working within the scope of The Works’ multichannel strategic pillars on a recently launched brand new Salesforce platform, the role will be focused on growing the digital sales performance of TheWorks.co.uk website & Marketplace channels.

Key Responsibilities

  • Analysing key performance metrics for your categories and products, making data-driven decisions in order to increase Revenue/Conversion/ATP/IPO/AOV.
  • Launching key product ranges and campaigns throughout the year, working closely with the Digital Design Manager to ensure that category pages are optimised to reflect these in an efficient and timely manner.
  • Leading the set-up and publishing of all products to the website, adhering to specific timed product launches as well as day-to-day loading. Ensure all products are loaded into all relevant categories across the taxonomy to maximise exposure and sales.
  • Providing detailed reports and analysis of performance to the leadership team (daily/weekly/monthly), whilst providing solutions to any deficiencies within the data and overseeing actions through to completion alongside relevant departments
  • Liaising with the Web Stock and Buying teams to ensure sufficient levels of stock are available to meet demand, whilst identifying and futureproofing quantities to meet any expected uplifts and gaining knowledge on upcoming products/launches.
  • Using the tooling suite available to enhance all components of the site, including Search Results Pages, PLPs and PLP Attributes, PDPs, Category LHNs and the MegaNav, ensuring that sales opportunities are maximised and providing feedback and results on actions taken.
  • Working with the Digital Marketing team to ensure exposure of products and categories are maximised across SEO, Affiliates and Paid Marketing channels, sharing information on upcoming launches whilst monitoring and providing feedback on results.
  • Conduct regular site walks and feedback on any opportunities to the relevant parties
  • Review reports and data on Search performance, using this information to optimise search term rules and the product results for given terms.
  • Conduct regular competitor analysis on all aspects of onsite trading, feeding back on any key findings including campaigns, product launches, price comparisons and more.
  • Build strong relationships with 3rd parties including our platform provider (Salesforce), making full use of the technology at your disposal and driving your own development and knowledge by attending webinars and regularly meeting with account managers.
  • Become a respected line manager for the Digital Merchandiser(s) that form part of your team, providing feedback and guidance to increase your teams skill sets whilst maintaining a positive working environment
  • Support with the development and growth of our marketplace channels (Amazon/eBay) by ensuring products are optimised sufficiently to be added to the listings per channel.

Desired Experience

  • Strong degree of accuracy and attention to detail.
  • Excellent time management and organisation skills.
  • A keen eye for data, with the ability and know-how to create performance reports that will drive business decisions.
  • Enjoys working in a fast-paced environment.
  • Team player, willing to support and enhance the activities of other members of the team and wider business.
  • Ability to lead and manage the Digital Merchandisers in a way that gets the best out of team members whilst maintaining a strong team working environment.
  • Be able to adapt and embrace change.
  • Be comfortable working as an individual and as part of a team to hit key deadlines.
  • Look out for and recommend efficiencies to improve productivity.
  • Be able to build and maintain effective relationships with all levels of the business.
  • Experience with online content management systems (CMS).
  • Proficient with Microsoft Office
  • Ability to learn and use in-house computer packages

Our PERKS really are ‘The Works’

·       25% Colleague Discount!
Plus, exclusive Double Discount days

·       MyWorks
Exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!

·       Can-Do Academy
Instant access to further training and development to help you grow with us and develop your career

·       Wagestream
Claim early access to 50% of your wages as you earn them

·       Share Scheme
Become a shareholder and own your very own piece of The Works!

·       24/7 support for you and your family
Through our Employee Assistance Programme and Retail Trust Partnerships; Gain free counselling, will-writing

·       Save As You Earn
Save directly from your salary

·       Long Service Awards
Cash, gifts, or holiday rewards

·       Recognition Awards
For outstanding service, customer feedback, excellent sales and more!

·        + Loads more!
Holidays, Pension, Life assurance and optional charity giving

Our Purpose
To inspire reading, learning, creativity and play – making lives more fulfilled.

Our Values
We are Crafty | We are Caring | We are Can-do

A bit about The Works
We are working towards our ambition of becoming one of the most loved retailers in the UK and the go-to place for reading, learning, creativity and play. We believe in the importance of fun and fulfilment and taking time out to do the things you love.

With 525 stores nationwide and a strong multi-channel proposition, our mission is to offer a unique and enjoyable shopping experience, built on core principles of value, variety and quality.

We’re super proud to be certified as two star ‘Outstanding to work for’ via Best Companies for three years running and a Sunday Times 2020 Top 25 Best Big Companies to work for.


Apply now
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