Digital Merchandising Manager

Head Office/Support Centre

Digital Merchandising Manager

The Works is a unique place to… well… work. We are a proactive and hardworking bunch. We’ve built an environment that’s busy, fast-moving and full of energy. Our atmosphere is welcoming, friendly and inclusive. If you are the kind of person who is as crafty, caring and can-do as we are, then this is the kind of culture for you.

The short bit "About the Role"

You will be working within the scope of The Works’ multichannel strategic pillars on a recently launched brand new Salesforce platform, the role will be focused on growing the digital sales performance of TheWorks.co.uk website & DSV channels.

Some of the key responsibilities you will need to undertake.

  • Analysing key performance metrics for your categories and products, making data-driven decisions in order to increase Revenue/Conversion/ATP/IPO/AOV.
  • Launching key product ranges and campaigns throughout the year, working closely with the Digital Design Manager to ensure that category pages are optimised to reflect these in an efficient and timely manner.
  • Leading the set-up and publishing of all products to the website, adhering to specific timed product launches as well as day-to-day loading. Ensure all products are loaded into all relevant categories across the taxonomy to maximise exposure and sales.
  • Providing detailed reports and analysis of performance to the leadership team (daily/weekly/monthly), whilst providing solutions to any deficiencies within the data and overseeing actions through to completion alongside relevant departments
  • Liaising with the Web Stock and Buying teams to ensure sufficient levels of stock are available to meet demand, whilst identifying and futureproofing quantities to meet any expected uplifts and gaining knowledge on upcoming products/launches.
  • Using the tooling suite available to enhance all components of the site, including Search Results Pages, PLPs and PLP Attributes, PDPs, Category LHNs and the MegaNav, ensuring that sales opportunities are maximised and providing feedback and results on actions taken.
  • Working with the Digital Marketing team to ensure exposure of products and categories are maximised across SEO, Affiliates and Paid Marketing channels, sharing information on upcoming launches whilst monitoring and providing feedback on results.
  • Conduct regular site walks and feedback on any opportunities to the relevant parties
  • Review reports and data on Search performance, using this information to optimise search term rules and the product results for given terms.
  • Conduct regular competitor analysis on all aspects of onsite trading, feeding back on any key findings including campaigns, product launches, price comparisons and more.
  • Build strong relationships with 3rd parties including our platform provider (Salesforce), making full use of the technology at your disposal and driving your own development and knowledge by attending webinars and regularly meeting with account managers.
  • Become a respected line manager for the Digital Merchandiser(s) that form part of your team, providing feedback and guidance to increase your teams skill sets whilst maintaining a positive working environment
  • Support with the development and growth of our marketplace channels (Amazon/eBay) by ensuring products are optimised sufficiently to be added to the listings per channel.

The bits we are looking for in you

  • Strong degree of accuracy and attention to detail.
  • Excellent time management and organisation skills.
  • A keen eye for data, with the ability and know-how to create performance reports that will drive business decisions.
  • Enjoys working in a fast-paced environment.
  • Team player, willing to support and enhance the activities of other members of the team and wider business.
  • Ability to lead and manage the Digital Merchandisers in a way that gets the best out of team members whilst maintaining a strong team working environment.
  • Be able to adapt and embrace change.
  • Be comfortable working as an individual and as part of a team to hit key deadlines.
  • Look out for and recommend efficiencies to improve productivity.
  • Be able to build and maintain effective relationships with all levels of the business.
  • Experience with online content management systems (CMS).
  • Proficient with Microsoft Office
  • Ability to learn and use in-house computer packages

What we will give to you…!

  • 25% discount off our products in store!
  • 33 days holiday (inclusive of Bank Holidays).
  • Holiday Purchase Scheme to increase your annual leave entitlement.
  • Company pension contribution.
  • Cycle to Work Scheme.
  • Employee Assistance Programme.
  • Life Assurance.
  • Healthcare Cash Plan.
  • Free Car Parking.
  • Charity Giving - Pennies from Heaven and Give as you Earn.

Finally, the bit "About The Works"

We are people who do!

Here at The Works, we are building a working environment that’s fun, friendly, and supportive - all at the same time. It’s somewhere that’s designed for people who love getting busy, whether that’s helping customers, meeting new challenges, or building a rewarding career.

It’s a place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work…People who do!

We are the UK’s leading family friendly retailer of value gifts, arts, crafts, toys, books and stationery. With over  500 stores nationwide together with a brilliant online store, we’re here to offer our customers a unique and enjoyable shopping experience, built on our core principles of value, variety and quality. You will find our stores in a huge and diverse range of locations; on high streets, in shopping centres, on retail parks, and as concessions (usually in garden centres). We are also one of the few value retailers with a full featured online store that helps our customers to shop how they want, when they want, 7 days a week.

Oh....and we are super proud  to be a Sunday Times 2020 Top 25 “Best Big Companies” to work for. 

It all means that we have built the kind of working environment that is the perfect place for people who love our products to build a career. It is somewhere you can put your proud and passionate, inclusive and accessible, confident and honest, fun and creative, and nimble and driven approach to work.

And if you can roll up your sleeves, get on with any job, and meet any challenge, it’s also somewhere you can thrive.

Apply now
  • Viki_People_Story.jpg

    I’m glad I went for the role - I’m loving every minute of it!

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    When I first started at The Works, I realised straight away that everyone here just wants the best for you.

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    I’ve never worked anywhere like The Works before. It’s fast paced and no two days are ever the same!

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