Communications & Training Coordinator

Head Office/Support Centre

Communications & Training Coordinator

The Works is a unique place to… well… work. 

We are a proactive and hardworking bunch. We’ve built an environment that’s busy, fast-moving and full of energy. Our atmosphere is welcoming, friendly and inclusive. If you are the kind of person who is as Crafty, Caring and Can-do as we are, then this is the kind of culture for you.


The bit ‘About You’


Are you someone working in a training or communications related environment looking to develop your career and skills? Or someone who is an excellent administrator looking to move into a communications and training environment and develop your career in these areas?

You will need to be passionate about people and have strong administration and organisation skills. Ideally, you will have experience in a people environment – either in communications or learning.


It would be advantageous if you have an interest in design, with a natural flair for writing, creativity and thinking on your feet.


The short bit ‘About the Role’

In this newly created role, we are looking for a Communications & Training Coordinator to join our proactive and successful People Team. Reporting to the Internal Communications and Engagement Manager, you will play an important role in communicating and engaging with our 4000 colleagues in the amazing work the people team do.  This is a varied role as you will also work closely with the People Development Partner, supporting our ambitious learning and development activities and plans.


Some of the key responsibilities you will need to undertake:

  • Support the Internal Communications and Engagement Manager to co-ordinate employee engagement events and activities in line with our annual events calendar.
  • Monitor our internal communications channels and produce our monthly communications performance dashboard.
  • Manage engagement competitions, prizes and our competition log.
  • Support the Communications team to produce internal communications materials and content.
  • Monitor the communications and training inboxes and manage enquiries.
  • Co-ordinate our employee mailing lists and update our email software systems.
  • Work alongside the People Development Partner in the planning and management of training and onboarding plans, monitoring them for effectiveness.
  • Work with the Retail Training Partners to organise and arrange training courses, encourage participation and plan onboarding sessions.
  • Support corporate inductions for new colleagues in the Support Centre, ensuring colleagues receive a warm welcome and an induction which sets them up for success


The bits we are looking for in you

This will be a busy and varied role so we are looking for the following:

  • Strong administration skills
  • Excellent communication, organisation and interpersonal skills  
  • The ability to communicate and engage colleagues at all levels across the business
  • Results driven and self-motivated
  • An eye for detail and good proof-reading skills
  • Excellent skills in Microsoft Office including Excel, PowerPoint and Word
  • A flair for writing, design and digital communications would be desirable 
  • Willingness to learn and develop within the role


How will you do it?

  • You will role model our Values and Behaviours and be an energetic ambassador for the People team
  • You will lead by example, be people centric, provide excellent service and have a pragmatic “Can Do” approach to your work


What we will give to you…!

  • 25% discount off our products in store!
  • Hybrid working
  • 33 days holiday (inclusive of Bank Holidays).
  • Holiday Purchase Scheme to increase your annual leave entitlement.
  • Company pension contribution.
  • Cycle to Work Scheme.
  • Employee Assistance Programme.
  • Life Assurance.
  • Healthcare Cash Plan.
  • Free Car Parking.
  • Charity Giving - Pennies from Heaven and Give as you Earn.


Finally, the bit ‘About The Works’

We are people who do!

Here at The Works, we are building a working environment that’s fun, friendly, and supportive - all at the same time. It’s somewhere that’s designed for people who love getting busy, whether that’s helping customers, meeting new challenges, or building a rewarding career.

We are the UK’s leading family friendly retailer of value gifts, arts, crafts, toys, books and stationery. With over 500 stores nationwide together with a brilliant online store, we’re here to offer our customers a unique and enjoyable shopping experience, built on our core principles of value, variety and quality. 

Oh....and we are super proud to be a Best Companies, Best Big Company to work for in the UK in 2021

The Works is somewhere you can put your proud and passionate, inclusive and accessible, confident and honest, fun and creative, and nimble and driven approach to work.

And if you can roll up your sleeves, get on with any job, and meet any challenge, it’s also somewhere you can thrive.

Apply now
  • Viki_People_Story.jpg

    I’m glad I went for the role - I’m loving every minute of it!

    Viki - Operational Trainer

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  • Nathan_People_Story.jpg

    Progression is definitely something that’s achievable here at The Works.

    Nathan - Store Manager & Area Training Manager

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  • Jacob_People_Story.jpg

    It helps a lot to work with people you really get on with.

    Jacob - Assistant Manager

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  • Grace_People_Story.jpg

    There’s lots of on-the-job training and you learn as you go along.

    Grace - Junior Buyer

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  • Dawn_People_Story.jpg

    There’s loads of freedom to use your own creative abilities.

    Dawn - Store Manager

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  • The_Works_Friday_0017_480x480.jpg

    Everyone in the store really made me feel at home.

    Dani - Supervisor

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  • Charli_People_Story.jpg

    It’s fast paced and all about thinking on your feet.

    Charli - Store Manager

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  • Female_colleague_smiling_with_arms_folded.jpg

    Everyone’s really approachable and the environment is very much open.

    Katie - Portfolio Manager

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  • Jevon.jpg

    I enjoy coming to work, and it’s rare to find that.

    Jevon - Customer Services

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  • Chiu.jpg

    "Everyone’s just as passionate about our products as I am."

    Chiu - Quality Assurance Manager

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  • Emily_-_Buying_Assistant.jpg

    What I love most are the people I work with. We just get on so well, we’re just like one big family!

    Emily - Buying Assistant

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  • Dylan_-_Sales_Assistant.jpg

    You do much more than just stand at the till… there’s merchandise, deliveries and opportunities to be really creative.

    Dylan - Sales Assistant

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  • Kayleigh_-_Assistant_Manager.jpg

    When it comes to our products, we all get just as excited about them as our customers do.

    Kayleigh - Assistant Manager

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  • Sam_-_Recruitment__Internal_Comms_Coordinator_.jpg

    Some people say it’s like a second family, but it genuinely is and we all help each other out wherever we can.

    Sam - Recruitment & Internal Comms Coordinator

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  • Kiran_-_Senior_Finance_Business_Partner.jpg

    When I first started at The Works, I realised straight away that everyone here just wants the best for you.

    Kiran - Senior Finance Business Partner

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  • Store_Manager_smiling_with_folded_arms.jpg

    I’ve never worked anywhere like The Works before. It’s fast paced and no two days are ever the same!

    Sharon - Store Manager & Area Training Manager

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